• Finance And Business 27.10.2016 Comments Off on Strategic Transformation Changing While Winning PDF 72ff055f4

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    by M. Hensmans : Strategic Transformation: Changing While Winning

    ISBN : #113726845X | Date : 2012-12-11

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  • Finance And Business 26.10.2016 Comments Off on Stop Bad Service Margo Chevers PDF Fb00a6157

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    by Margo Chevers : Stop the Bad Service

    ISBN : #0840394497 | Date : 1994-03

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    PDF-14088 | Direct, to the point, easy to read tips for the customer service professional. Titles include: Tips for More Effective Communication, Tips for Managers, Tips for Dealing With Difficult Customers and more…. Stop the Bad Service


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  • Finance And Business 26.10.2016 Comments Off on Chinese Opinion Management Research Development PDF 88aa76531

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    by Yungeng Xie : Chinese Social Opinion and Crisis Management (Research Series on the Chinese Dream and China’s Development Path)

    ISBN : #981104001X | Date : 2017-07-01

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    PDF-b518c | This book focuses on Chinese society in the environment created by new media. It offers insights into Chinese public opinion for an international readership, and to promote the media literacy and crisis coping capacity of all social sectors by integrating multiple research perspectives, including journalism and communication, management, sociology, psychology, information security, etc. The book i… Chinese Social Opinion and Crisis Management (Research Series on the Chinese Dream and China’s Development Path)


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  • Finance And Business 26.10.2016 Comments Off on Target Conduct Effective Business Reviews PDF 971484e1c

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    by Michele L Bechtell : On Target: How to Conduct Effective Business Reviews

    ISBN : #1576751716 | Date : 2002-04-09

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    PDF-49659 | The most common cause of failed objectives — a lack of structure, discipline, and follow-up — can be corrected through frequent review. That is the simple message of On Target. Based on the author’s 20 years of experience consulting with companies worldwide, the book presents a proven structured review process that encourages critical thinking, evaluation, and appropriate action to achieve rapid… On Target: How to Conduct Effective Business Reviews


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  • Finance And Business 26.10.2016 Comments Off on Tomorrows History Selected Writings 1993 2003 PDF B3d493168

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    Tomorrow’s History: Selected Writings of Simon Zadek, 1993-2003 PDF




    by Simon Zadek : Tomorrow’s History: Selected Writings of Simon Zadek, 1993-2003

    ISBN : #1874719861 | Date : 2004-10-08

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    PDF-df598 | The last ten years have seen an extraordinary transformation in how business has to account for itself. Today, the air is thick with the buzz of corporate responsibility (CR) leaders, innovators and practitioners. Conferences and publications on the topic are in abundance: the tip of an iceberg that has become a fast-growth industry. Many of those companies and service providers most vocal in dist… Tomorrow’s History: Selected Writings of Simon Zadek, 1993-2003


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  • Finance And Business 24.10.2016 Comments Off on New Workforce Challenge Companies Adapting PDF 22b92ac21

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    by A. Hatum : The New Workforce Challenge: How Today’s Leading Companies Are Adapting For the Future

    ISBN : #1137302984 | Date : 2013-03-27

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    PDF-1851a | Few books go into enough depth to really understand the differences between the future generations of professionals to come and the ones that have gone before. This innovative book examines how new generations of the workplace and workforce will be shaped in the future and shows organizations the ways in which they will have to adapt to succeed…. The New Workforce Challenge: How Today’s Leading Companies Are Adapting For the Future


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  • Finance And Business 24.10.2016 Comments Off on Readings Account Planning Copy Workshop PDF F485b9788

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    Readings in Account Planning (The Copy Workshop) PDF




    : Readings in Account Planning (The Copy Workshop)

    ISBN : #1887229361 | Date : 2008-04-04

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    PDF-e0e3b | A compilation of some of the best thinking in the exciting and challenging field of account planning. Beginning with Stanley Pollit’s “How I Started Account Planning,” this great collection includes pieces from John Griffiths, Malcolm Gladwell, Merry Baskin, Paul Feldwick, John Heilleman, and many more…. Readings in Account Planning (The Copy Workshop)


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  • Finance And Business 23.10.2016 Comments Off on Disease Please Curing People Pleasing Syndrome PDF 6e3be7d84

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    by Harriet B. Braiker : The Disease To Please: Curing the People-Pleasing Syndrome

    ISBN : #0071385649 | Date : 2002-02-13

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    PDF-0c006 | What’s wrong with being a “people pleaser?” Plenty! “A fascinating book… If you struggle with where, when, and how to draw the line between your own desires and the demands of others, buy this book!”­­Kay Redfield Jamison, bestselling author of An Unquiet Mind and Night Falls Fast People pleasers are not just nice people who go overboard trying to make everyone happy. Those who suffer from t… The Disease To Please: Curing the People-Pleasing Syndrome


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    The Disease To Please: Curing the People-Pleasing Syndrome by by Harriet B. Braiker

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  • Finance And Business 20.10.2016 Comments Off on Performance Analysis Optimization Economics Mathematical PDF 1a1907f3f

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    Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) PDF




    by Raik Stolletz : Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)

    ISBN : #3540008128 | Date : 2003-06-04

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    PDF-357fd | The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor­ mance analysis and optimization of inbound call centers. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models. This boo… Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)


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  • Finance And Business 19.10.2016 Comments Off on Collective Knowledge Business Skills Robert PDF 59dff3f3f

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    by Robert Marcus : Collective Knowledge (Business Skills)

    ISBN : #0735614997 | Date : 2002-04-27

    Description :

    PDF-1e602 | Advances in communications and computing, the advent of the Internet, and the proliferation of high-speed computer networks and servers are producing unprecedented improvements in business collaboration and productivity. Knowledge Workers have become an indispensable resource—the productivity engine of the 21st-century—by using technology to streamline the capture and delivery of organizationa… Collective Knowledge (Business Skills)


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