• Finance And Business 07.04.2018 Comments Off on Guide Customer Service Skills Professional PDF 75f160405

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    A Guide to Customer Service Skills for the Help Desk Professional PDF




    by Donna Knapp : A Guide to Customer Service Skills for the Help Desk Professional

    ISBN : #0760072620 | Date : 1999-11-16

    Description :

    PDF-06c38 | This book is designed to provide individuals interested in the field of technical customer support a guide to the “soft skills” and the “self-management skills” needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercis… A Guide to Customer Service Skills for the Help Desk Professional


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    [Pub.85AHc] A Guide to Customer Service Skills for the Help Desk Professional PDF | by Donna Knapp


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  • Finance And Business 06.04.2018 Comments Off on Storytelling Sustainability Deepening Change DoShorts PDF 7ca752157

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    Storytelling for Sustainability: Deepening the Case for Change (DoShorts) PDF




    by Jeff Leinaweaver : Storytelling for Sustainability: Deepening the Case for Change (DoShorts)

    ISBN : #1910174505 | Date : 2015-05-14

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    PDF-d03ca | Storytelling is an ancient practice and a priceless skill. For sustainability practitioners who want to be more strategic and have more influence in shaping a better world, it is a crucial skill to master.In this short guide, veteran sustainability strategist and storyteller Jeff Leinaweaver shows you which ways of storytelling “transmit resonance” and lead to success and which lead to failure.You… Storytelling for Sustainability: Deepening the Case for Change (DoShorts)


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    [Pub.29Tgm] Storytelling for Sustainability: Deepening the Case for Change (DoShorts) PDF | by Jeff Leinaweaver


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  • Finance And Business 05.04.2018 Comments Off on Intellectual Capital German Non Profit Organisations PDF 785635f16

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    Intellectual Capital in German Non-profit Organisations: An Empirical Study (Contributions to Management Science) PDF




    by Katrin Blankenburg : Intellectual Capital in German Non-profit Organisations: An Empirical Study (Contributions to Management Science)

    ISBN : #331962654X | Date : 2017-09-02

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    PDF-bfa55 | This book describes how non-profit organisations (NPOs) communicate what they constitute, signal success and display sustainability in order to convince stakeholders to provide essential resources. Reports on intellectual capital offer a worthwhile approach. Based on empirical research, the book highlights the essential resources for NPOs and on the demand imposed on organisations, as well as the … Intellectual Capital in German Non-profit Organisations: An Empirical Study (Contributions to Management Science)


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  • Finance And Business 03.04.2018 Comments Off on Face2Face Facebook Twitter Customer Connections PDF 2368814c5

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    Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections PDF




    by David Lee King : Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

    ISBN : #0910965994 | Date : 2012-08-01

    Description :

    PDF-9ed1f | Presenting a practical guide for any organization that aspires to create direct, deep, rewarding relationships with its patrons and prospects, social media expert David Lee King goes beyond Facebook and Twitter to demonstrate how a range of Web 2.0 tools and techniques can be used to start and sustain conversations and humanize the organization in the eyes of those it seeks to serve. Suggesting my… Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections


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  • Finance And Business 03.04.2018 Comments Off on Change Communications Jahrbuch 2010 German PDF 89002443d

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    : Change Communications Jahrbuch 2010 (German Edition)

    ISBN : #3642144993 | Date : 2010-12-20

    Description :

    PDF-17ec0 | Das Jahrbuch bietet mit aktuellen Best-Practice-Projekten Einblick in Unternehmensaktivitäten rund um das Thema Veränderungskommunikation. Change Communication (Cultural Change, Internal Branding) kommt immer dann zum Einsatz, wenn in einem Unternehmen bzw. einer Organisation Veränderungen erfolgreich umgesetzt werden sollen. Die zehn Projekte wurden mit dem Change Communications Award prämier… Change Communications Jahrbuch 2010 (German Edition)


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  • Finance And Business 31.03.2018 Comments Off on Build Better Vision Statement Extending PDF 7dac36586

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    Build a Better Vision Statement: Extending Research with Practical Advice PDF




    by Shelley A. Kirkpatrick : Build a Better Vision Statement: Extending Research with Practical Advice

    ISBN : #1498539440 | Date : 2016-07-13

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    PDF-ca3a5 | Build a Better Vision Statement summarizes scientific research, along with advice from thirty entrepreneurs and CEOs of well-known and award winning companies, on how to write, communicate, and implement an effective vision statement. This book contains dozens of company vision statements along with stories from entrepreneurs and CEOs describing how and why they created their vision statements.Sev… Build a Better Vision Statement: Extending Research with Practical Advice


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    [Pub.06oMT] Build a Better Vision Statement: Extending Research with Practical Advice PDF | by Shelley A. Kirkpatrick


    Build a Better Vision Statement: Extending Research with Practical Advice by by Shelley A. Kirkpatrick

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  • Finance And Business 27.03.2018 Comments Off on Breakpoint Implode Obsolete Everything Technology PDF D4b353bfb

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    Breakpoint: Why the Web will Implode, Search will be Obsolete, and Everything Else you Need to Know about Technology is in Your Brain PDF




    by Jeff Stibel : Breakpoint: Why the Web will Implode, Search will be Obsolete, and Everything Else you Need to Know about Technology is in Your Brain

    ISBN : #1137278781 | Date : 2013-07-23

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    PDF-aa184 | New York Times Bestseller.USA Today Bestseller.We are living in a world in which cows send texts to farmers when they’re in heat, where the most valuable real estate in New York City houses computers, not people, and some of humanity’s greatest works are created by crowds, not individuals. We are in the midst of a networking revolution–set to transform the way we access the world’s information a… Breakpoint: Why the Web will Implode, Search will be Obsolete, and Everything Else you Need to Know about Technology is in Your Brain


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    [Pub.32FED] Breakpoint: Why the Web will Implode, Search will be Obsolete, and Everything Else you Need to Know about Technology is in Your Brain PDF | by Jeff Stibel


    Breakpoint: Why the Web will Implode, Search will be Obsolete, and Everything Else you Need to Know about Technology is in Your Brain by by Jeff Stibel

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  • Finance And Business 27.03.2018 Comments Off on Personal Computer Kleinen Produktionsunternehmen Forschung PDF Ebc76dddf

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    Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition) PDF




    by Harald Hoff : Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition)

    ISBN : #354019407X | Date : 1988-07-22

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    PDF-605e3 | Auch für kleine Unternehmen gilt heute: Computereinsatz ist sinnvoll! Aber gilt das auch für den Produktionsbereich, z.B. für die Produktionsplanung und -steuerung? – Wo sind die Grenzen? – Wie sehen die Voraussetzungen aus? – Welche Hard- und Software ist geeignet? Wer Antworten auf diese Fragen sucht, muß die Realität von Zukunftsvisionen unterscheiden können und darf Marketingaussagen nic… Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition)


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    [Pub.81Oxs] Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition) PDF | by Harald Hoff


    Personal Computer in kleinen Produktionsunternehmen (fir+iaw Forschung für die Praxis) (German Edition) by by Harald Hoff

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  • Finance And Business 27.03.2018 Comments Off on Uncommon Candor Leaders Guide Straight PDF B4611cb41

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    Uncommon Candor: A Leader’s Guide To Straight Talk PDF




    by Nancy K. Eberhardt : Uncommon Candor: A Leader’s Guide To Straight Talk

    ISBN : #1599324814 | Date : 2014-05-01

    Description :

    PDF-b317b | IN BUSINESS AND IN LIFE: THE SHORTEST DISTANCE BETWEEN TWO POINTS IS STRAIGHT TALK! Candor doesn’t necessarily come naturally. It requires practice, but one can learn the behaviors and authentic ways of speaking that tap into the power of candor. With her executive experience, Nancy knows how to help people build success from the inside out. She coaches them to understand their passions, identif… Uncommon Candor: A Leader’s Guide To Straight Talk


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    Uncommon Candor: A Leader’s Guide To Straight Talk by by Nancy K. Eberhardt

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  • Finance And Business 23.03.2018 Comments Off on Activities Delivering Knock Socks Service PDF De6b66379

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    101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF




    by Performance Research Associates : 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

    ISBN : #0814414443 | Date : 2009-06-17

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    PDF-a537a | Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to… 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)


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